Business Process Management (BPM)

Management: The creation of a customer-oriented business management method. This means running the company via its business processes or value chains.

Example: In planning a company’s value chains, one important factor is the relationship between strategy and business processes. For example, a bank can decide to focus on the financial products market over the retail banking market. The business process “provide financial products” thus becomes the bank’s major value-added product line. Bank operations must be reorganized according to this business process so that each branch focuses on satisfying customers who buy financial products.
 

Organization: The creation of procedures to oversee the organization’s operations: organizational processes

Example: A bank may be looking to improve its operational organization. This bank would want to ensure, through management procedures, that it had control over its customer debt levels. The goal is to determine what rules to apply and which organizational units are responsible for applying them. Here, task distribution and management of responsibilities for each task are at the forefront.



 

IT Resources: The integration of IT resources using a business process approach: IT processes.

Example: This example involves a bank’s information systems. The issue here is coordination of software services and user tasks. In the case of this bank, a system process could be implemented to automate the gathering of past customer records for debt control purposes.



 

DEFINE STRUCTURE

Business Processes
Organizational Processes
Business and Finacial Risks
IT systems and architechture

MAKE SENSE OF THE BUSINESS

 Impacts and Relationships
Qualification of risks
 

ANALYZE, IMPLEMENT AND IMPROVE

Interactive as-is and to-be Maps
Process Descriptions and Simulations
Analysis and Reports
Strategic interactive Maps